On any package day service, please arrive at least 15 minutes prior to your appointment. This will allow you time to check in and prepare for your service. Being on time for your appointment is greatly appreciated so that you may receive your full service and our other clients are not inconvenienced. To ensure you get an appointment when you want and with whom you want, we recommend you schedule your next service prior to leaving the salon. If you feel you would be more comfortable or better served by another staff member, please let us know.
When reserving an appointment, a credit card number must be provided. If you need to cancel your appointment, you must notify us 24 hours before your scheduled appointment. If you do not provide us with the required notice of cancellation, we reserve the right to charge your credit card for the full cost of treatment.
Tipping is always left to the discretion of our clients. Gift certificates for package days do not include gratuities. We accept all major credit cards (except American Express), however, we do not allow adding gratuities to your card.
We request that you disclose any medical condition and/or prescription medications you are taking as some services may be contraindicated. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your appointments. For the protection of your clothing, we also ask that you wear the robe that is provided.